Course Code:76.01
Course Subject:Outlook Introduction
Course Title:Outlook 2010 Introduction
Aims:Use Outlook 2010 for Email, Contact, Task, Notes and Calendar Management.
Introduction:This course concentrates on the basic use of Outlook 2010.
  

Objectives

The learner will be able to:

Assessment Criteria

The learner has achieved this objective because he/she can:

1. Manage Contacts

  1. Understand Contacts

  2. Manage Folder Groups and Folders

  3. Add contacts

  4. Categorise Contacts

  5. View Contact Information

  6. Communicating with a Contact

  7. Manage Contacts

2. Manage Emails

  1. Understand Emails

  2. Send messages

  3. Read messages

  4. use Message Flags

  6. Send an attachment

  7. Change message options

  8. Format messages

  9. Manage sent items and outbox folders

10. Recall sent messages

11. Resend messages

12. Attach signature text

13. Select stationary

14. Spell-check messages

15. Manage received messages

16. Manage views

3. Manage the Calendar

  1. Understand the Calendar

  2. Manage Resources (Rooms, Equipment)

  3. Add Appointments/Meetings/Events

  4. Respond to Meeting Requests

  5. Add recurring appointments

  6. Print Calendars

4. Manage Tasks

  1. Understand Tasks

  2. Add, edit and delete tasks

  3. Assign a task to a contact

  4. Respond to task requests

  5. Update tasks

  6. Create task Status reports

5. Manage the Journal

  1. Understand the Journal

  2. Display the Journal

  3. Work with the Journal

  4. Manage the Journal

  5. Add entries into the Journal

6. Manage Notes

  1. Understand Notes

  2. Add Notes

  3. View Notes

  4. Manage Notes

  5. Organise Notes

  6. Change Notes options