Mark Rastin

IT Help, Support and Training

Course

Specification

Course Code:

23.01

Course Subject:

Outlook 2007 (with Exchange 2007)

Course Title:

Outlook 2007

Aims:

The student shall demonstrate their competence in the basic features of Outlook 2007 when used with Exchange 2007.

Introduction:

On completion of the course, the student shall be able to accomplish tasks such as adding and managing contacts, managing emails, managing calendar appointments, managing notes, managing tasks, use the journal, organise/share items (emails, calendars, tasks etc.) use other Outlook features. All the above tasks relate to Outlook when used with Exchange Server 2007.

Objectives

The learner will be able to:

Assessment Criteria

The learner has achieved this objective because he/she can:

1. Manage Contacts

1. Create Contact Folders and Groups

2. Add Contacts

3. Categorise Contacts

4. View Contact Information

5. Communicate with a Contact

6. Manage Contacts

2. Manage, Send and Receive emails

1. Send Emails

2. Read Emails

3. Set and identify Email Flags

4. Reply-to and Forward Emails

5. Send and Receive Attachments

6. Set Message Options

7. Recall and/or Replace Sent Emails

8. Resend Emails

9. Attach Signature Text

10. Select Stationary

11. Spell Check Messages

12. Manage Received Emails

3. Manage a Calendar (Appointments, Meetings etc.)

1. Understand Contacts, Resources and Rooms

2. Add Appointments, Meetings and Events

3. Respond to Meeting Requests

4. Set Recurring Appointments

5. Print Calendars

4. Manage Tasks

1. Add, Edit and Delete Tasks

2. Assign Tasks to Contacts

3. Respond to Task Requests

4. Update Tasks

5. Create Task Status Reports

5. Use the Journal

1. Display the Journal

2. Manage the Journal

3. Add Journal Entries manually

4. Group resources

6. Manage Notes

1. Add Notes

2. View Notes

3. Manage Notes

4. Organise Notes

7. Organise Items (Emails, Contacts, Notes etc.)

1. Group Items

2. Categorise Items

3. Search and Filter Items

4. Sort and Arrange Items

8. Share Items (Emails, Contacts, Notes etc.)

1. Allow others to see Items

2. View others items

9. Use other Outlook Features

1. Start/Stop the Out-of-Office Assistant

2. Customise 'Outlook Today'

3. Design Signatures

4. Understand Stationary